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Orders

I need help with an order I received.

• Your satisfaction is our top priority, so rest assured we are here to help!
• If your order arrives in less-than-perfect condition, please reach out to us within 14 days. Please be prepared to send us photos of the damaged product.
• You can email us at cs@franceandson.com or call at 1.631.270.4560

I want to cancel an order.

Cancellations can be made up until the time your order ships. Once your order ships you will have to follow the return procedure if you no longer want the product. You can email us at cs@franceandson.com or call at 1.631.270.4560

I want to return my order.

• Merchandise purchased from France and Son may be returned for a refund if the following conditions are met:

  • Return is initiated within 30 days of receipt
  • Product(s) are in new condition
  • Product(s) have all original packaging and hardware, and are packaged as new
  • Customer has a valid receipt
  • • Returns cannot be accepted for international or custom orders. Returns are shipped at the customer's expense; we recommend insuring all return shipments. France and Son cannot process a refund if the product is returned in used or damaged condition. If you believe the damage occurred while in transit, you must file a claim with the carrier.
    • Please make sure that all original packaging and hardware are with the item you are returning. If anything is missing France and Son cannot process the refund and will send the product back at the customer's expense.

I want to add an item to my order.

• Please call us at 1.631.270.4560, chat with Astrid in the bottom right corner, or email cs@franceandson.com to let us help you add to your order.

I want to edit my shipping address.

• Please call us at 1.631.270.4560, chat with Astrid in the bottom right corner, or cs@franceandson.com to let us help you change your address. Changes in address requires positive reply confirmation from our help desk to be considered acknowledged. If your order has already shipped, there will be a surcharge for changing the address due to round trip shipping incurred by shipping company.

What is the status of my order/shipment?

• Please call us at 1.631.270.4560, chat with Astrid in the bottom right corner, or email cs@franceandson.com to check the status of your order

I’m unable to place my order.

• Please call us at 1.631.270.4560, chat with Astrid in the bottom right corner, or email cs@franceandson.com to let us help you through placing your order. We will work to fix any issues as soon as possible.



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