Shipping and Return Policy
Company Policies/ Terms and Conditions
FRANCE AND SON RETURN POLICY:
France and Son requires an authorized RMA# for ALL RETURNS, so please contact 631-270- 4560 or firstname.lastname@example.org. If your order arrives damaged, please email pictures of the damaged merchandise including the shipping box and label to CS@FRANCEANDSON.COM . Please include your order number and contact information on all correspondence. A prepaid UPS label will be prepared and emailed to you.
If you change your mind and wish to return your purchase, please be advised that you are responsible for all shipping and handling costs (outbound and return) and this amount will be deducted from your refund. However, we will provide you with the UPS labels so that you can take advantage of our shipping discounts. You are responsible for arranging the return shipment with UPS, we do not pay for pick up.
All returns must be received in new condition and include all hardware and instructions. We recommend you pack your return well. Our packages are only designed for safe shipping in one direction. The package integrity may not be stable enough for the return shipment, so do what you must to insure the package(s) safe return.
Once a return is received at the France and Son's facility, the merchandise will be inspected to make sure all of the above conditions are met. After inspection, France and Son will issue the refund less any shipping charges and taxes. The complete process may take up to 2 weeks.
There will be a surcharge for any changes made to the shipping address after an order has been shipped. To change your shipping address before an order has been shipped, please contact us at email@example.com or by phone at 1.631.270.4560
Changes in address requires positive reply confirmation from our help desk to be considered acknowledged. If your order has already shipped, there will be a surcharge for changing the address due to round trip shipping incurred by the shipping company.
Small Parcel/UPS Ground
Shipping is free on orders of $99 or more within the continential United States. Small parcel deliveries are usually shipped within 2-7 business days. France and Son will not be held liable for any loss, damage, cost, or expense related to delay in shipment or delivery. If a shipment arrives damaged or incorrect, please contact us as soon as possible to resolve the issue. Photo documentation is required to process any damage/defect claims. Any damage or defect must be reported within 30 business days of receipt.
We cannot ship to PO (post office) boxes.
**A signature will be required for all deliveries valued over $500**
Freight Shipments are typically processed within 3-7 business days and delivered via ground with curbside delivery. Delivery cannot be made without a scheduled appointment. Shipments are typically delivered during standard business hours (Monday-Friday, 9am-5pm); appointments made outside of this time frame will incur additional fees. Transit times will vary based on the item(s) and the shipping address. A current phone number is needed both for scheduling the appointment and for contact during delivery. If the carrier is unable to contact you for scheduling, your package will be returned to France and Son at your cost. See France and Son Return Policy for more details.
**A signature will be required for all deliveries valued over $500**
White Glove Delivery
Full service delivery is available through White Glove Delivery. It includes: inside delivery, assembly of product(s), and removal of debris. Additional charges may apply. Refer to the Freight Shipment details above for additional policy information.
Pick-up At Our NY Warehouse
Orders can be picked up at our warehouse located at 1966 Broadhollow Rd. STE A, Farmingdale, New York 11735. Our standard warehouse operating times are Monday-Friday, 9:30am-3:00pm. You must have an appointment and valid reciept of purchase to make a pick-up. If you would like to pick-up your item(s) at the warehouse, call or email Customer Service after placing your order to schedule an appointment; we will do our best to prepare your order as quickly as possible.
International Shipments, Hawaii, and Alaska
France and Son now offers international shipping and shipments to Hawaii and Alaska. Additional shipping and duty will be invoiced to the customer for their approval after an order is submitted. Once the additional charges and Duty is collected, we will pay the local government on the customer's behalf. Returns will be accepted under our terms, however the customer is responsible for all shipping costs.
Shipments can be expedited at the customer's request. There is an agreed upon expedition fee determined by our carriers' rates that will be charged. France and Son is not responsible for any lack of expediency by the carrier.
For freight shipments, the chosen carrier will call you to schedule a delivery appointment. We recommend calling the carrier and referencing the provided tracking or PRO number to expedite scheduling. You will recieve the carrier info and tracking info in a shipping confirmation email. You may also access this information by calling or emailing our Customer Service team.
**Missed Delivery Appointments: If you miss a delivery appointment, you will be charged for any incurred fees. These fees can include, but are not limited to: re-shipment fees, storage fees, and return shipping fees.
Cancellations can be made up until the time your order ships. Once your order ships you will have to follow the return procedure detailed above if you no longer want the product.
Tax will be collected from the state of New York (where we are located) and from shipping addresses in states with mandatory sales tax requirements.
France and Son has a one year manufacturer warranty against all manufacturer defects. If a defect presents itself within this time period, notifiy us within 7 business days of said occurrence. You must provide photographic documentation of said defect. France and Son will replace or pay to have the product fixed at our discretion.
In placing an order, you affirm that you are 18 years of age or older, that you are providing accurate, true, and complete information, and that you have the authority to place the order.
Disclaimer of Warranties
You expressly understand and agree that your use of this site is at your sole risk and that this site is provided on an “as is” and “as available” basis. Franceandson.com makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site.
We have the right to terminate your account and restrict your use of our site if we have reason to believe that you have violated our terms and conditions, including providing us with false information.
Changes to Terms and Conditions and to the website